I work with organizations to create and validate products and services that live in the intersection between people's needs and business goals.
CASE STUDIES
Service design │ UX research & design
Co-creating digitally enabled services with wastewater operators
Design research│ Service design
UX research & design
MY DAY-TO-DAY WORK
I see my role as that of an explorer, a facilitator and a co-creator. This means that I embrace uncertainty and complexity and work with others to ask questions, challenge assumptions, integrate multiple perspectives, make ideas tangible, gather feedback, conceptualize and embody solutions, etc.
Only by letting things unfold and iterating on shared knowledge can I build up a picture of the problem that becomes crucial to make informed design decisions and drive solutions forward.
PROJECTS SNEAK PEEK
Most of my work is confidential - Get in touch to learn more
DIGITALISING CLINICAL TRIALS
Improving the experience of clinical sites, staff and patients before, during and after a clinical study
EMPOWERING LARYNGECTOMY PATIENTS
Helping patients feel in control of their care and establishing ‘a new normal’ after surgery
LEVERAGING DATA TO DRIVE BEHAVIOUR CHANGE
Helping people enrich their lives and slow down ageing through small lifestyle changes
DIGITALISING PROPERTY AND BUSINESS VALUATION
Optimising and automating the working experience for real estate appraisers
BEYOND MOBILE BANKING
Designing a new client self-service offering for an untapped audience
CO-DESIGNING ADVISORY TOOLS
Designing, prototyping and validating solutions for internal bank users
TOWARDS SUSTAINABLE FARMING
Supporting farmers in remote areas reliably and wisely manage irrigation systems
DEMOCRACY AROUND THE GLOBE
Modernising the means of interaction between political and business leaders
A BETTER CUSTOMER JOURNEY
Enhancing the experience of developers before, during and after conferences
I have worked and collaborated with…
